Help & Customer Service - Shipping

The handling time, or the amount of time we need before we ship a package, rarely exceeds 3 business days. After we hand over your package to the carrier, depending on the shipping method you selected, delivery will take anywhere from 2-3 days or 5-10 days.

For United States orders, we charge flat fees as follows:
 

  • Media Mailfor orders with only books. $1.95 + $1.50 per product + $3 per Raw Fusion Combo Pack. 5-10 days for delivery.
  • Parcel Postfor mixed orders with both books and non-book items. $3.95 + $1.50 per product + $3 per Raw Fusion Combo Pack. 5-10 days for delivery.
  • Priority Mailany items. $4.95 + $1.50 per product + $4 per Raw Fusion Combo Pack. 2-4 days for delivery.
  • Email Deliveryfor e-books only. Free.

For Canada and Mexico orders, we charge flat fees as follows:
 

  • Economy Mail – $9.95 + $1.00 per product. 10-15 days for delivery.
  • Priority Mail – $27.95 + $1.00 per product. 5-9 days for delivery.
  • Email Deliveryfor e-books only. Free.

For all other international orders, we charge flat fees as follows:
 

  • Economy Mail – $19.95 + $1.00 per product. 10-15 days for delivery.
  • Priority Mail – $45.95 + $1.00 per product. 5-9 days for delivery.
  • Email Deliveryfor e-books only. Free.

If you have a time sensitive order, mention the needed date in your order comments, or contact us ahead of time to make arrangements. We will get back to you with what shipping options, if any, are available.

We do not generally charge a fee to rush our processing of your order. However, keep in mind that carriers charge high shipping fees for 1-day or 2-day shipping options. Especially for larger items like wings, rush shipping can become cost prohibitive.

When possible, plan ahead and place your order two weeks before an event date – you can reduce your stress, ensure a timely arrival, and cut your shipping costs. However, we understand that this isn't always possible – and we will do our best to help you!

If you would like to use a different shipping option than offered, please contact us after you order so that we can make arrangements.

To get information on rushing your order, click here.

For Canada and Mexico orders, we charge flat fees as follows:
 

  • Economy Mail – $9.95 + $1.00 per product. 10-15 days for delivery.
  • Priority Mail – $27.95 + $1.00 per product. 5-9 days for delivery.
  • Email Deliveryfor e-books only. Free.

For all other international orders, we charge flat fees as follows:
 

  • Economy Mail – $19.95 + $1.00 per product. 10-15 days for delivery.
  • Priority Mail – $45.95 + $1.00 per product. 5-9 days for delivery.
  • Email Deliveryfor e-books only. Free.

We use sustainable packaging while ensuring that your products arrive 100% safe.

Depending on the size of your order and the shipping speed you selected, we typically use either USPS Media Mail, USPS Priority Mail, or FedEx Home Delivery. The first option typically takes 5-10 business days for delivery, while the latter two options generally take 2-5 business days. Check Orders under My Account to get specific tracking information.

Check your order status by visiting My Account and clicking on the Orders tab. Here you can see any changes in your order status, in addition to a tracking number. You will also receive an email when your order ships.